Last Updated: 13-05-2024

Thank you for shopping at BigEtail. We value your satisfaction and want to ensure you have a positive experience with our print-on-demand services. Please read our Refund and Returns Policy carefully.

1. Refund Policy

1.1 Refund Eligibility

• To be eligible for a refund, you must contact us within 7-10 days of receiving your order.
• Your item must be unused, in the same condition as received, and in its original packaging.

1.2 Non-Refundable Items

• Customized or personalized items are non-refundable unless there is a defect or error on our part.
• Gift cards are non-refundable.

1.3 Refund Process

• To request a refund, please contact us at contact@bigetail.com with your order number and details.
• We will review your request and provide instructions on returning the item.

1.4 Refund Timeframe

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 3-7 days.

2. Returns Policy

2.1 Returns Eligibility

• If you wish to return an item without seeking a refund, please contact us within 3-7 days of receiving your order.
• The item must be unused, in the same condition as received, and in its original packaging.

2.2 Return Process

• To initiate a return, please contact us at contact@bigetail.com with your order number and details.
• We will provide instructions on returning the item.

2.3 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

3. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

• Email: contact@bigetail.com

Thank you for shopping with BigEtail!

BigEtail/Noor Alam
Moulani, Mal, Jalpaiguri, WB, 735219
contact@bigetail.com