FAQ
Last Updated: 24.12.2023
Welcome to the BigEtail FAQ/Help Center! Find answers to common questions about our products, services, and policies below. If you don’t find what you’re looking for, feel free to contact us at contact@bigetail.com.
General Questions:
Q1: What is BigEtail? A1: BigEtail is a print-on-demand platform offering customized apparel, accessories, and home goods. We transform your ideas into personalized fashion. Q2: How do I place an order? A2: Simply browse our products, choose your customization options, add items to your cart, and follow the checkout process.Product and Customization:
Q3: Can I customize my order? A3: Yes! Most products on BigEtail are customizable. Look for customization options on the product page. Q4: How do I upload my design? A4: During the customization process, you’ll find an option to upload your design. Follow the prompts to add your artwork.Payments and Billing:
Q5: What payment methods do you accept? A5: We accept major credit cards, debit cards, and other secure payment methods through our payment gateway. Q6: Is my payment information secure? A6: Yes, we prioritize the security of your payment information. We use industry-standard encryption and secure payment gateways.Shipping and Returns:
Q7: How long does shipping take? A7: Shipping times vary based on your location and the product. Check our Shipping Policy for estimated delivery times. Q8: What is your return policy? A8: Our Return Policy allows returns within 7-10 days of receiving your order. Please review the policy for details.Account and Orders:
Q9: How do I track my order? A9: Once your order is shipped, you’ll receive a tracking number via email. You can also track your order in your account dashboard. Q10: How do I create an account? A10: Click on “Sign In” or “Create Account” in the top menu. Follow the prompts to set up your BigEtail account.Contact Us:
For any other questions or assistance, please contact us at:- Email: contact@bigetail.com
